# Crashing on startup

If OmniScope crashes or fails to launch, the most likely cause is a corrupted configuration file.

To manually reset the config, delete these files:

* **config\_1\_10.json** or **config\_1\_11.json** (depending on the version you are using)
* **ui.ini**

from the following directory:

```
Windows:
C:\Users\USERNAME\AppData\Local\NobeOmniScope

macOS:
~/Library/Application Support/NobeOmniScope
```

OmniScope will start with factory settings after that.

If the application still crashes, try resetting your saved layouts as well — delete the layout files from the same directory and create new ones from scratch.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.timeinpixels.com/nobe-omniscope/troubleshooting/crashing-on-startup.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.