# FAQ

## What is Nobe OmniScope?

Nobe OmniScope is a GPU based software scope application for Windows and macOS.\
It can monitor the following sources:

* [BlackMagic Design DeckLink and UltraStudio](https://docs.timeinpixels.com/nobe-omniscope/sources/decklink-and-ultrastudio)
* [AJA capture cards](https://docs.timeinpixels.com/nobe-omniscope/sources/aja)
* [NDI network streams](https://docs.timeinpixels.com/nobe-omniscope/sources/ndi-r)
* [DaVinci Resolve through OFX plugin](https://docs.timeinpixels.com/nobe-omniscope/sources/davinci-resolve-ofx)
* [Assimilate Scratch (via SDI plugin)](https://docs.timeinpixels.com/nobe-omniscope/sources/assimilate-scratch)
* [Premiere Pro and After Effects through Transmitter plugin](https://docs.timeinpixels.com/nobe-omniscope/sources/premiere-pro-and-after-effects)
* [Final Cut Pro X via Syphon](https://docs.timeinpixels.com/nobe-omniscope/sources/final-cut-pro-x)
* [SRT streams](https://docs.timeinpixels.com/nobe-omniscope/sources/srt-stream)
* [System video driver based sources (AJA U-Tap, etc)](https://docs.timeinpixels.com/nobe-omniscope/sources/system-video-input)
* [Monitor anything on your desktop using Screen Capture](https://docs.timeinpixels.com/nobe-omniscope/sources/screen-capture)
* [Image file source](https://docs.timeinpixels.com/nobe-omniscope/sources/image-file)
* [Video file source](https://docs.timeinpixels.com/nobe-omniscope/sources/video-file)

![](https://565437294-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MFqn5MuayPgQPMZ9pwf%2F-MGPzIXcuW3SLalRBeJp%2F-MGPzPvaLccv6MBrWKUD%2Fimage.png?alt=media\&token=f6526259-2bf8-437a-8349-dc802a9f0c69)

## How long does my Nobe OmniScope license last?

The license itself is **perpetual** and has no expiration date — you can keep using the application forever. What renews annually is the **Upgrade & Support Plan**, which includes one year of updates and priority support from your date of purchase. See [Upgrade & Support Plan](https://docs.timeinpixels.com/nobe-omniscope/license/upgrade-and-support-plan).

## What happens if I don't renew my plan?

You keep the version of OmniScope you had when the plan expired and can use it indefinitely. You won't receive updates or priority support until you renew, and you can't install versions released after your expiry date. Skipping a year is fine — there is no penalty when you renew later.

You can disable auto-update to prevent the app from installing a newer build that your plan doesn't cover. See [Auto-updater](https://docs.timeinpixels.com/nobe-omniscope/settings-and-preferences/auto-updater).

## I didn't receive my license key after purchase — what now?

The license key is sent in a separate email from the purchase receipt (the receipt comes from `paddle.com`, the license email comes from `timeinpixels.com`).

1. Check your spam / junk folder — this resolves most cases.
2. If it's not there, visit [timeinpixels.com/lost-license](https://timeinpixels.com/lost-license/) and enter the email used at checkout to have the license re-sent.
3. If no license is found, the checkout email may contain a typo — contact support with your approximate purchase date, product, payment method, and charged amount so the order can be looked up.

## My activation fails with "License not found", "Signature check failed", or an SSL error

When the standard email + license key activation fails, use the **Activation Code** method instead. It validates locally and bypasses the network path that firewalls, antivirus, SSL interception and corporate proxies tend to block.

1. Go to [timeinpixels.com/my-license](https://timeinpixels.com/my-license/) and log in with your license email and key.
2. Click **Get Activation Code** next to your license.
3. In OmniScope, open the **License** menu and paste the activation code instead of the email + key.

Full instructions: [License Activation → Activation Code](https://docs.timeinpixels.com/license/license-activation#activation-code).

## I got "Exceeded number of activations" — how do I reset?

This happens when a machine was reformatted, wiped, or replaced without deactivating OmniScope first. Reset it yourself from the web:

1. Log in at [timeinpixels.com/my-license](https://timeinpixels.com/my-license/) with your license email and key.
2. You'll see all current activations — click **Reset** next to the machine you want to release.
3. Reset requests are approved manually, typically within a few hours on business days.
4. Once approved, activate normally on the new machine.

If deactivation from inside the app fails with a runtime error, quit OmniScope, open the logs folder (**Options → Open Logs**), delete the `appdata` file, then restart and activate again.

## Can I move my license to a new computer?

Yes. One license activates on up to **2 machines simultaneously** (Windows and macOS can be mixed). To move it:

1. On the old machine: **License → Deactivate License**. This frees the slot immediately.
2. On the new machine: activate normally with your email and license key.

If the old machine is no longer accessible (wiped, stolen, failed), request an activation reset from [timeinpixels.com/my-license](https://timeinpixels.com/my-license/).

## How do I change the email address on my license?

Customers can't self-service this — contact support with:

* The old (current) email address
* The new email address
* Your license key (helpful but not required)

After the change, deactivate and reactivate on your machines so the new address is stored locally. For subscription customers, Paddle billing details may also need to be updated so renewal invoices go to the correct address.

## Can I reset or extend the trial?

Yes. Contact support with your trial key (it starts with `NMTR`) and we'll reset it server‑side. The 14-day trial unlocks the full **Pro** feature set, so there's no need to buy just to test a feature.

A new trial can be requested directly from inside the application — no web form needed. See [Trial License](https://docs.timeinpixels.com/nobe-omniscope/license/trial-license).

## How do I upgrade from Video to Pro?

1. Contact support and request an upgrade.
2. You'll receive a personal coupon code that reduces the Pro price to the upgrade delta (\~$190 / €175, the difference between Video and Pro list pricing).
3. Place a new order for **Nobe OmniScope Pro** and enter the code at checkout.
4. Once confirmed, the old Video license is removed from your account.

Full details: [Video to Pro Upgrade](https://docs.timeinpixels.com/nobe-omniscope/license/video-to-pro-upgrade).

## Which BlackMagic capture card should I buy?

OmniScope needs a **capture card (input device)** — not a monitor / output‑only card. Look for the word **Recorder** in the product name:

| Use case                          | Recommended card                           |
| --------------------------------- | ------------------------------------------ |
| HD / 1080p on Thunderbolt         | UltraStudio Recorder 3G                    |
| 4K / UHD on Thunderbolt           | UltraStudio 4K Mini                        |
| 4K / UHD on PCIe (Windows)        | DeckLink 4K Extreme / DeckLink Recorder 4K |
| SDR + HDR simultaneous monitoring | DeckLink 8K Pro                            |
| Quad-link SDI from BVM-X300       | Teranex → 12G, or DeckLink 4K Extreme 12G  |

**These cards will NOT work as OmniScope input** (they are output-only):

* UltraStudio Monitor 3G
* DeckLink Mini Monitor 4K

AJA capture cards are also fully supported. USB capture devices (Elgato, Magewell) work for basic testing but are limited to 8-bit 4:2:0 and aren't recommended for professional QC. More detail: [DeckLink & UltraStudio](https://docs.timeinpixels.com/nobe-omniscope/sources/decklink-and-ultrastudio).

## What hardware do I need to run OmniScope?

OmniScope is **GPU-bound**, not CPU-bound — the GPU matters more than clock speed. Customer-confirmed baselines:

* **macOS** — Mac mini M2 Pro for UHD, or the base Mac mini M4 (16 GB) for the current best value. MacBook Pro M3/M4 also works well.
* **Windows** — RTX 2060 or better for UHD; GTX 1060 is the floor for 1080p. If you're running OmniScope on the same machine as DaVinci Resolve, GPU resources are shared — a dedicated scope machine is recommended for production use.
* **RAM** — 16 GB or more for UHD + QC workflows.

Full details: [Requirements](https://docs.timeinpixels.com/nobe-omniscope/requirements).

## My scopes don't match DaVinci Resolve's built-in scopes

Almost always one of two things:

1. **Color-managed timeline (DWG / ACES / RCM / P3).** The OFX plugin receives the raw timeline colorspace, not your output transform. Use a CST node to convert to Rec. 709 before the OmniScope OFX node, and set the OFX colorspace to Rec. 709. See [Color-managed Timeline](https://docs.timeinpixels.com/nobe-omniscope/sources/davinci-resolve-ofx/color-managed-timeline).
2. **Video vs. Full range mismatch.** RGB from Resolve is typically Full range; SDI / YCbCr is Video (legal) range. Match the range in OmniScope's input settings (gear icon → Common tab) to what Resolve is sending. See [Signal Range](https://docs.timeinpixels.com/nobe-omniscope/sources/davinci-resolve-ofx/signal-range).

## The OFX plugin doesn't appear in DaVinci Resolve

1. Make sure OmniScope is up to date and install the plugin from **Options → Plugins** inside the app.
2. If the plugin still doesn't appear, or shows "Failed to load", reset the OpenFX cache: see [OpenFX Plugin is Not Loading](https://docs.timeinpixels.com/nobe-omniscope/troubleshooting/openfx-plugin-is-not-loading).
3. On macOS, if the OmniScope menu bar only shows "Window" (no Options menu), apply the [Missing Menu Items on macOS](https://docs.timeinpixels.com/nobe-omniscope/troubleshooting/missing-menu-items-on-macos) workaround first.
4. On Windows, check **Resolve → Preferences → Video I/O and GPU → OpenFX** and re-enable the plugin if it was unchecked after a Resolve update.

## Do you offer studio / volume / per-room licensing?

Yes. For facilities and teams:

* **Standard Pro** — $399, includes 2 seats for one user across 2 machines. Not for simultaneous use by different operators.
* **Studio / per-room** — one license per workstation, regardless of how many people share it at different times.
* **Volume** — 5+ licenses typically get 15–20% off. 30+ seats can reach 20%.

Volume and studio pricing is arranged directly via support — it isn't available through standard checkout. Contact us with the number of seats or rooms needed.

## Does OmniScope support Linux?

No. Windows and macOS only. Linux is on the long-term roadmap but not a near-term priority.


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